Old Mutual Insurance putrate service

On the 22 July I logged a complaint on hello peter because old mutual do not respond to emails or provide you with feedback, I get a call to acknowledge my complaint. Please the below emails and I have no response and today is the 21 August 2024, not an acknowledgement of my email not a phone call nothing.

Salaam Sumaya,

I trust you are well.

I sent an email to Maritza on the 25 July 2024 as per the below.

"Good morning Maritza,

I fail to understand, if my dispute was raised what is the SLA Old Mutual has according to the FSB to respond to my dispute? What is going to change in 5 days that ddnt happen in nearly 5 months? I received a call from Old Mutual to say the only received the details from the insurer on Monday, I feel that this is nonsense, only once I logged my complaint on Hello Peter did you guys take it seriously. I I find this utterly disgusting that I need to resort to this measures in order for you guys to acknowledge and respond to me".

I would like to know to what is the SLA as per FSB as this was previously raised with disputes in March 2024, we are currently on the 7 August 2024. And by when this will be resolved.

Kind Regards Zakariyah

------- Forwarded message ---------- From: Maritza Cornelius <***> Date: Tuesday 6 August 2024 Subject: Zakariyah Porter Hello peter complaint ‪***‬ To: Zakariyah Porter <***>

Control Disclosure

Dear Zakariyah

As per our telephonic conversation

You can send the email to Dispute Resolution *** and ATT: Sumaya

From: Zakariyah Porter <***> Sent: Saturday, July 27, 2024 9:52 AM To: Maritza Cornelius <***> Subject: Re: Zakariyah Porter Hello peter complaint ‪***‬

On Thursday 25 July 2024, Maritza Cornelius <***> wrote:

Control Disclosure

Dear Zakariyah

Unfortunately general complaints will not be able to assist with this matter, Sumaya did inform me that she has provided feedback to you. I have retracted the below acknowledgment letter send to you however it looks like it was unsuccessful.

Please accept my sincere apologies for all inconvenience caused.

Kind regards

Image removed by sender.

MARITZA CORNELIUS ASSESSOR: COMPLAINTS & CONTINUOUS IMPROVEMENT

T. ‪***‬ St Andrews Road;Old Mutual Insure Wanooka Place;Parktown;2001;South Africa *** I ominsure.co.za f. OldMutualInsure t. @OldMutualInsure li. old-mutual-insure