JVdH
Jacques Van der Heever
1 reviews | Active since Feb 2023
06 Feb 2023, 14:09
Old mutual insurance don't ever join them
To begin no star is being correct!!! It has been a month already trying to get my 70 Inc Samsung TV sorted out that was hit by lightning. They as we know always finds ways to not pay . As I understand a power surge can be caused by lightning but they can't put one and one together that lighting causes a power surge . I am so fed up with old mutual insurance. Stil no one in a managing position has been in contact.
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Replies (5)0
Replies (5)
Old Mutual Insure's replyOfficial
06 Feb 2023, 14:32Dear Jacques Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply06 Feb 2023, 14:32
Official
Dear Jacques Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
JVdH
Jacques Van der Heever's updateReviewer Update
06 Feb 2023, 16:26Thank you still waiting hence your reply.
JVdH
Jacques Van der Heever's update06 Feb 2023, 16:26
Reviewer Update
Thank you still waiting hence your reply.
JVdH
Jacques Van der Heever's updateReviewer Update
08 Feb 2023, 15:13It has almost 3days later and as I suspected empty promises. Well fellow people now here is proof that it not in your best interest to join old mutual insurance. Guess the ombudsman will assist me with the pathetic service I am receiving!!!!!!!!!
JVdH
Jacques Van der Heever's update08 Feb 2023, 15:13
Reviewer Update
It has almost 3days later and as I suspected empty promises. Well fellow people now here is proof that it not in your best interest to join old mutual insurance. Guess the ombudsman will assist me with the pathetic service I am receiving!!!!!!!!!
JVdH
Jacques Van der Heever's updateReviewer Update
10 Feb 2023, 13:24Do you guys need any more proof that old mutual is a ****. They send you one generated response so they look like they are serious about service. Only this one and never heard a word. Just an e mail saying the same old story. If you want to have your hard earned TV or anything you worked hard for. Stay away from these *********** company. Now my TV is gone they never returned it to me so they think they will buy my TV for 10k where it is a 20k TV. And that payment won't even fix my TV, I won't leave this here as you *********** people always Rob your clients but not this time.
JVdH
Jacques Van der Heever's update10 Feb 2023, 13:24
Reviewer Update
Do you guys need any more proof that old mutual is a ****. They send you one generated response so they look like they are serious about service. Only this one and never heard a word. Just an e mail saying the same old story. If you want to have your hard earned TV or anything you worked hard for. Stay away from these *********** company. Now my TV is gone they never returned it to me so they think they will buy my TV for 10k where it is a 20k TV. And that payment won't even fix my TV, I won't leave this here as you *********** people always Rob your clients but not this time.
JVdH
Jacques Van der Heever's updateReviewer Update
10 Feb 2023, 13:36Maybe have the correct contact number. And do you guys see still a power surge but no reason what caused it. Further more the first TV people they sent, ask me if I would have power when they came out. And I did have power just to unplug the TV so he can open the back and take pictures and that his diagnoses. Second people well no idea as they took my TV no idea what they did to diagnose. And also never gotten my TV back. Also please note that they 10k payment is now a small print I guess. As I am insured for 200k plus.
JVdH
Jacques Van der Heever's update10 Feb 2023, 13:36
Reviewer Update
Maybe have the correct contact number. And do you guys see still a power surge but no reason what caused it. Further more the first TV people they sent, ask me if I would have power when they came out. And I did have power just to unplug the TV so he can open the back and take pictures and that his diagnoses. Second people well no idea as they took my TV no idea what they did to diagnose. And also never gotten my TV back. Also please note that they 10k payment is now a small print I guess. As I am insured for 200k plus.