Old Mutual Insurance Bad Service

On the 10th of September we sent a claim through to our broker to be lodged with Old Mutual Insurance. Our Kitchen floor started lifting and we wanted to claim to have it repaired. 1st they sent their assessor out in the week of the 15th of September to come and see, he then in turn sent an engineer here. This guy literally ran into my house while on a call, barely acknowledged my existence, tapped a few places and left. He seemed to have better things to do with his life than to assess my situation. The claim was then lodged. On the 30th of September we were told our claim was unsuccessful due to it not failing, conveniently, within the insurance perils! 1st if you are going to decide to not pay me out for damages then I suggest you come and inspect my house and tell me before I Insure with you what you are not going to pay for. So because my tiles were laid who knows when because I did not lay them, you will not pay my claim. My house is an old house and was build more than 30 years ago and I have no idea when in this time period the tiles were laid and I am sure when they laid the tiles it was according to the standard of that time. So we lodged a dispute but to date no one and I mean no one other than my broker, who has worked himself senseless to get answers, has gotten back to me. I sent an email just for it to be returned undelivered. I am sick and tired of waiting. Your SLA is suppose to 25 to 30 working days well it has now been 42 days and still no one but no one is coming back to me. If I don't get someone to speak to me this week then my next stop will be the Insurance Ombudsman because I am sick and tired that you are happy to take my money and now trying to find excuses to fix my floors. I did not break it, we did not have a flood so there is no excuse as far as I am concerned. I am GATVOL of poor service in this country and of the corporates bullying the small guy. To say I am angry is mild. I am far beyond that now.