Old Mutual Insurance are not holing up their commitments

I am writing to express my profound disappointment with Old Mutual Insure’s handling of my recent claim for property damage caused by severe storms in July and August 2024.

The assessment report provided by Old Mutual Insure's assessor, Jason, has led to the rejection of my claim, citing gradual wear and tear as the cause of the damage. This conclusion disregards the clear evidence that the damages were a direct result of extreme weather conditions experienced during July and August 2024, which were beyond any reasonable preventative measures.

Several months prior to the incident, I undertook substantial maintenance on the property to ensure its good condition. The damages, including a structural crack, compromised waterproofing, roof leaks, and internal water damage, occurred suddenly and were clearly caused by the severe storms, not by any pre-existing issues.

Despite the documentation and evidence I have provided, Old Mutual Insure has chosen to reject the claim, demonstrating a lack of responsibility and consideration for the circumstances. This decision not only affects me financially but also shows a concerning disregard for customer care and support.

As a result of this experience, I am moving all my business away from Old Mutual, including life insurance and other policies held with the Old Mutual group. I cannot continue to trust a company that does not stand by its responsibilities and fails to address genuine claims fairly.

I hope this serves as a reminder to others about the importance of ensuring that their insurers uphold their commitments and handle claims with the fairness and diligence expected.