TM
Troy M

1 reviews | Active since Jan 2022

18 Jan 2022, 15:48

Old Mutual Insurance and Merx hvc are the worst even combined

Wow old mutual, just wow. You first drag our claim then afterwards you tranfer the claim to “Merx hvc” for processing and on top of that you working with them dispute our claim saying it irrelevant with all information supp**** and relevant to what really transpired on the day of the accident with the careless trick driver. I wish i hav known earlier then i would have taken the matter to Ombudsman of short term insurance. But this is not the end of it. You will not get away with ****** this time.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply19 Jan 2022, 07:30
Official
Dear Troy
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory. 
 
Yours sincerely 
 
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