LR
Lefa R
1 reviews | Active since Apr 2026
19 May 2026, 09:11
Old Mutual Insurance
No happy at all they have been delaying with the process of the car the day of pickup they keep on postponing to the following day it's been 2 weeks now
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Old Mutual Insure's replyOfficial
19 May 2026, 09:14Dear Lefa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply19 May 2026, 09:14
Official
Dear Lefa
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement