Old Mutual Insurance

Insuring with Old Mutual has just become one of the worst decisions my grandparents could possibly have done. We have been back and forth with the assessor giving them the required details to prove ownership of the items ******. We gave them the proof stated in their initial e-mail that they wanted and still that wasn't enough. They now wanted us to provide the boxes and serial numbers of some of our ****** items which we provided and still they insist on us getting an invoice from the stores and actually had the nerve to tell us, if we can't get ahold of them now we must wait till lockdown ends. I was told that they actually don't want to pay the full amount for the items even though we are insured for R1 million and what we claiming for is less than a 10th of that. We still yet to get a contractor to come fix where our home was damaged during the house break in and the chances of that happening is only after the lockdown as some of these stores are closed till lockdown and can't comolete there claim. My worry is the safety or rather lack thereof because Old Mutual wants to short change us on the claim and they could careless about our safety since the incident occured 14 March 2020. At this point replacing the items that were ****** is the last thing on my mind and just want them to send a contractor to fix what was damaged and allow us to change home insurance companies. I have always heard and seen on social media how Old Mutual tries not to payout by all means regardless of paying your premiums and never missing a date but experiencing it, is something else. If you have any type of insurance with Old Mutual, I would advice you to cancel and look for another one to avoid the troubles that we are currently experiencing with them.