Old Mutual house insurance

After so many calls and emails still no luck in getting my roof repaired After the ******s broke couple tiles and with the heay storms in January 2025 , damaged the ceiling boards , they saying roof not maintained, but maintained or not the ******s broke it. Even got a Contractor to come out , he says ******s do break rook tiles and sent them a letter, they still rejecting the claim. It's raining hard almost everyday and water is coming inside.