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Marna P

1 reviews | Active since Apr 2018

29 Apr 2020, 11:20

Old Mutual fail

Cannot reach the company, No available customer service number in operation. No reduction in short term insurance offered due to reduced risk. Very expensive. I have 5 vehicles insured with them and use only one but must still pay my full premium as if all vehicles are on the road. They pledge to Covid 19 fund but don't help their own clients

0
Replies (3)
Old Mutual Insure
Old Mutual Insure's reply29 Apr 2020, 11:25
Official
Dear Marna Pretorius


Complaint about service 
 
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. 
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Consultant: Complaints Claims | People & Brand 


MP
Marna P's update29 Apr 2020, 11:32
Reviewer Update
Dear Old Mutual your immediate computerised answer is as disappointing as your service. I am not a computer and you are not answering your phones and your generated answers are offensive.
MP
Marna P's update29 Apr 2020, 11:52
Reviewer Update
I have just managed to reach an Old Mutual on the phone after the third number I have called only to be told that their Commercial offices are closed and they will only be available on the 4th of May again? No assistance for Commercial clients. Wowo