LL
Lucy L
1 reviews | Active since Feb 2023
10 May 2023, 08:29
Old Mutual Elite Insurance
My son was involved in a car accident of the 1st of April 2023 and the claim to date has not been finalised. I have never seen such incompetence and poor customer service in my life before!!!!!!!! Be warned do not use Old Mutual Elite Insurance you will be sorry!!!
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Old Mutual Insure's replyOfficial
10 May 2023, 10:42Dear Lucy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply10 May 2023, 10:42
Official
Dear Lucy
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement