OLD MUTUAL? DONT FRIGGEN EVEN!

I literally haven't been this annoyed in ages.

Basic Backstory: Friend borrows boyfriend's car. Friend's boss reverses into Boyfriend's car. Boss tells us his insurance will pay for it. Damage was done 10 January 2017.

Okay so in the beginning we were working through a company called Weskus Meganisasie. Very nice lady working there. She does what she's supposed to do, and more. Nonetheless, we get some forms, fill it in, Bam. Send it off. Okay cool. I then contacted the panel beaters just to check if Old Mutual phoned them. Suprise Surprise, no they haven't. So i phoned WM to tell her about the problem and she gets feedback from Beulah a few months later. In this e-mail Old Mutual let's WM know they will no longer be working through them but wants to work with us directly. So I send Beulah (from old mutual) an e-mail and asks her how long this process will still be taking because it's July now and we have not received any feedback from her since March. In October I get forwarded the previous e-mail where they explain the digital analysis where they explain how much the cost would be and actually answer none of my actual friggen questions.

Insurance? Not in the least.