OLD MUTUAL does not want to pay out

A minus rating for Old Mutual from us - they have been awful - we have gone from George office to Cape Town office and now the Johannesburg office.

Our house was damaged by flood water and the foundations were moved by the mudslide - Our house is in Knysna. As everyone knows Knysna experienced the worse fire since records began last year. Friends and family spend days preventing the fire from taking our house. Once the fires had died we were so grateful that we had not lost the house. Then the rains came and there was a lot of rain and all this water came down the hill along with all the fire debris and settled inside and underneath the house - it was truly traumatic for my brother and his wife. The mud was in the living room and it was all black. This happened in Aug 2017 and it is now April 2018 - I am finally leasing with a Mr Greene at head office only to be told that they have done reports on our property but these reports are confidential and they will not share them with us. We have had to have engineers Geo Techs and more engineers and loss adjusters looking at our claim. All we get from OMI is that they need to speak to another specialist and get back to us.

It has been awful and to be told they will not share reports with us is not very transparent.