Old Mutual does not care about their clients

I have been trying to follow up on my 3rd party claim Old Mutual is handling on my behalf. The adviser dealing with the claim is ignoring all my emails with no update or feedback on the claim for the past 2 months. I have sent several emails with no response. I have sent a complaint to the complaints department. I received an automatic reply that they will respond within 10 business days (ref no: CA***2). I have waited 10 business days and received no reply or feedback. It seems that Old Mutual is not really concerned about their clients. My advise is stay away!!!