1 reviews | Active since Aug 2014
Old Mutual - did not expect such bad service
Old Mutual insurance conned me by playing games. After my son broke our TV , Old Mutual came back and said that I skipped a payment,and that they will subtract a double payment at the next payment date. They only subtracted 1 payment and claimed that they could not get 2 payment and therefore cancelled my claim. I could provide proof that they only processed one deduction and that there were sufficient funds in the account. How can a company that you have paid thousand over the years just turn around and throw you in the wind when you need them most...shame on you Old Mutual.
Dear Allie
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Allie
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Old Mutual Insure Customer Experience
Dear Allie
Response to complaint
Reference number: ***
Policy Number: ***
Thank you for your post, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the policy has been lapsed due to unpaid premiums, we have also not been collecting a premium since December 2017.
A double debit for December was requested, however one payment was reversed on the 02/12/2017 and the second on the 16/12/2017.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the dispute resolution team *** .
Regards
Complaints Resolution Officer
Abdul Methar
Dear Allie
Response to complaint
Reference number: ***
Policy Number: ***
Thank you for your post, we have investigated your complaint and regret that we are unable to meet your request.
The reason for this is the policy has been lapsed due to unpaid premiums, we have also not been collecting a premium since December 2017.
A double debit for December was requested, however one payment was reversed on the 02/12/2017 and the second on the 16/12/2017.
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
If you are not satisfied with this response, you can refer your complaint to the dispute resolution team *** .
Regards
Complaints Resolution Officer
Abdul Methar