EM
Extein M
1 reviews | Active since Jul 2023
18 Jul 2023, 07:58
Old mutual
I am etreamly disappointed in old mutual they have my car for six month now without being fixed and now I am investigate by siu as they say with an engineer to come assess damages. They want me to agree to rite off my car on basis which doesn't make sense.. I despise this insurance hello perter I wish u expose them and people of south africa can see this **** insurance
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Old Mutual Insure's replyOfficial
18 Jul 2023, 09:11Dear Extein
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply18 Jul 2023, 09:11
Official
Dear Extein
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement