Old Mutual Customer Service - an oxy*****.

On 4th Feb I arranged with Old Mutual to present the debit order for my policy on the 3rd of each month starting 3rd March. For some still unexplained reason they presented the debit order on 28th Feb. As a result of this the debit order was unpaid and I incurred unnecessary bank charges. After weeks of obfuscation I was able to prove to Old Mutual that they were liable for the charges. On 25th March I received notification that the refund had been processed and that the money would be in my account within 3 to 4 working days. I am still waiting. They are quick to take your money - in this case before it was due - but when it comes to paying out the customer can whistle Dixie. On 31st March Old Mutual again presented the debit order so we start all over again.