Old Mutual Contract Plumbers need to be held Accountable

Old Mutual Omnisure contracted plumbers detected a leak in my shower area which was not covered by my Insurer. I utilised the services of a private plumber to remove the shower floor and sort out the problem, however, there was NO leak as advised. My plumber then detected the leak in a pipe on the wall of the shower. When I advised the Insurer of this, I was told to continue with the work, and they would process my claim on completion. Job is complete, but Insurer does not want to pay for the cost of labour /work to break and replace the affected area. They are paying less than 20% of the cost. If their plumbers detected correctly, I wouldn't have had to redo the entire shower area. Now, I have to fit the bill for their incompetence, which is very unfair. The Insurer must take responsibility and compensate me accordingly.