Old Mutual Car Insurance Payout

My car was recently ****** in November 2018 and my car my insurance was held by Old Mutual. I initially submitted the wrong banking account number which was identified by myself when I queried as to why my funds was not paid. This was end of November. I had then submitted the correct banking details i was then told that the funds were paid but it was still in the first incorrect bank account. I have no one providing me with feedback. I asked Royal Union to extend my courtesy car but to no success. The assistance provided is sadly not to my liking.