SM
Stephen M
1 reviews | Active since May 2017
23 Nov 2022, 10:54
Old mutual car claims worst experience
My vehicle was ****** in a hijacking and I logged a claim and ever since I have been given the run around, ever since I claimed no one has contacted me to give me updates on my claim. I have to always call them too ask about the status of the claim everyday. When I speak to the claims team they tell me they are waiting on the special investigation unit for the final report and when I ask the SIU they say they have submitted the investigation report to the claims team.I have never gotten such a bad experience in my life.
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Old Mutual Insure's replyOfficial
23 Nov 2022, 12:54Dear Stephen Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply23 Nov 2022, 12:54
Official
Dear Stephen Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely
Assessor: Complaints & Continuous Improvement
Assessor: Complaints & Continuous Improvement