Old Mutual Allsure - YOU'VE GOT NO CUSTOMER SERVICE WORK ETHIC

My Mother had a geyser issue in last year which was replaced by one of their contractors but which resulted in a gaping hole in the ceiling which another contractor (Waco Construction) having to come and repair the trapdoor/ceiling. My irritation is that the replacement of the geyser was done after much back and forth to which end the contractor left a gaping hole in the ceiling which we had to fight to get repaired. The repair by the second contractor was so badly done that on the first instance of us having to access the roof via the trapdoor the expansion of the trapdoor made the wood expand and now looks like it can fall out at any moment, leaving it as a SAFETY HAZARD. After being advised that they would call on us today to inspect the area and having to follow-up with them as to exactly when they would come and look at the issue we get informed after midday that due to other urgent matters we are going to be assisted when they have the time.

Exactly what kind of Insurance company has contractors who do this kind of shoddy work? Is there no pride in one's work or such a thing as customer service any more? I will NEVER RECOMMEND OLD MUTUAL INSURE!!!!