Old Mutual

I am client awaiting a 3rd party claim, hence I'm not the actual client of the company. However, I was in contact with the consultants in charge of the case matter, so as to speed up the process. This claim is going on for more than 2 months now and I have still not been paid out on my claim and due to this my vehicle remains unrepaired and still damaged. Several mails and calls go back and forth with no proper or positive feedback. Each time that I do get into contact with the so called team leader, a Mr Brandon Moomsamy, I am then informed that he has escalated the matter to the relevant Department in charge of payments and will be paid shortly. I was promise the payment on Friday last week, the 13th of September. We are now coming to the close of another week, and still no responses to my mails and obviously no payment.