SG
Sebastian G
1 reviews | Active since Jun 2021
22 Jun 2021, 15:45
Old Mutal terrible service requesting carte Blanche support
I had a vehicle accident on the 3rd of April 2021. I engaged with old Mutal and they cannot settle my car or give me feedback. I am still paying monthly for a M4 and I don’t have my car settled or any information regarding the whereabouts of the car. Old Mutal lawyers also cannot take proper action to recover my car Pierre Krynauw Attorneys is dealing with the matter on old Mutal behalf and still no joy. Who will cover all the money I am loosing money monthly.
Helpful (0)
Replies (14)0
Replies (14)
Old Mutual Insure's replyOfficial
22 Jun 2021, 16:05Dear Sebastian Govender Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply22 Jun 2021, 16:05
Official
Dear Sebastian Govender Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
26 Jun 2021, 12:11Greeting until now still I have no feedback from old Mutal. It is month end again and I need to pay for a vehicle that old Mutal cannot give me information on and I don’t have in my possession although I have RA, household and car insurance with old Mutal they treat me like this. Almost 3 months with not a resolution. Please I seek further support from external media to discuss this matter.
SG
Sebastian G's update26 Jun 2021, 12:11
Reviewer Update
Greeting until now still I have no feedback from old Mutal. It is month end again and I need to pay for a vehicle that old Mutal cannot give me information on and I don’t have in my possession although I have RA, household and car insurance with old Mutal they treat me like this. Almost 3 months with not a resolution. Please I seek further support from external media to discuss this matter.
SG
Sebastian G's updateReviewer Update
26 Jun 2021, 12:12I can be contacted on ***
SG
Sebastian G's update26 Jun 2021, 12:12
Reviewer Update
I can be contacted on ***
Old Mutual Insure's replyOfficial
28 Jun 2021, 08:11Dear Sebastian
we are looking into your matter as a matter of urgency, you will receive a response soon.
Yours sincerely Consultant: Complaints Claims | People & Brand
we are looking into your matter as a matter of urgency, you will receive a response soon.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply28 Jun 2021, 08:11
Official
Dear Sebastian
we are looking into your matter as a matter of urgency, you will receive a response soon.
Yours sincerely Consultant: Complaints Claims | People & Brand
we are looking into your matter as a matter of urgency, you will receive a response soon.
Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
29 Jun 2021, 13:06Greetings I will await the response.
SG
Sebastian G's update29 Jun 2021, 13:06
Reviewer Update
Greetings I will await the response.
Old Mutual Insure's replyOfficial
29 Jun 2021, 13:28Dear Sebastian
Our complaints department informed us that they are busy handling your matter and also advised that they are keeping you updated.
Hope all is in order.
Yours sincerely Consultant: Complaints Claims | People & Brand
Our complaints department informed us that they are busy handling your matter and also advised that they are keeping you updated.
Hope all is in order.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply29 Jun 2021, 13:28
Official
Dear Sebastian
Our complaints department informed us that they are busy handling your matter and also advised that they are keeping you updated.
Hope all is in order.
Yours sincerely Consultant: Complaints Claims | People & Brand
Our complaints department informed us that they are busy handling your matter and also advised that they are keeping you updated.
Hope all is in order.
Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
29 Jun 2021, 13:38All is not in order because no one knows where the vehicle is.
SG
Sebastian G's update29 Jun 2021, 13:38
Reviewer Update
All is not in order because no one knows where the vehicle is.
Old Mutual Insure's replyOfficial
29 Jun 2021, 14:00Dear Sebastian
the Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
the Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply29 Jun 2021, 14:00
Official
Dear Sebastian
the Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
the Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
29 Jun 2021, 14:42In the mean time who’s paying for 3rd month car installment? I have spent over 50k so far on a car I don’t have?
SG
Sebastian G's update29 Jun 2021, 14:42
Reviewer Update
In the mean time who’s paying for 3rd month car installment? I have spent over 50k so far on a car I don’t have?
SG
Sebastian G's updateReviewer Update
01 Jul 2021, 17:56I am yet to get a resolution on my issue and I have been debited again for my car installment.
SG
Sebastian G's update01 Jul 2021, 17:56
Reviewer Update
I am yet to get a resolution on my issue and I have been debited again for my car installment.
Old Mutual Insure's replyOfficial
02 Jul 2021, 09:44Dear Sebastian
The Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
The Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply02 Jul 2021, 09:44
Official
Dear Sebastian
The Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
The Old Mutual insure investigations team are busy with your matter as advised above. the Complaints department will keep you updated on the matter at all times.
Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
02 Jul 2021, 13:17Greetings let me tell you that I have not received one email from old mutual regarding my matter. Neither have they tried to make any contact with me whatsoever. I have to do all the calling and get transferred etc then I get a direct line to someone and now they refuse to take my calls assuming they have caller ID. I had to call the investigators I had to call the lawyers I have to call old mutual. What time of name and service is this? As I said before I have RA, motor vehicle and household insurance with old mutual and this is not the type of service I was promised when they wanted me to take all those insurances.
I await my urgent settlement on this matter and I need communication via email from old mutual telling me what’s going on.
I am not at all impressed the way I am getting treated. And further to that I am getting charged monthly for a car I don’t have and still no one is responding to who’s going to reimburse me all that money already in excess of R50000-00.
I await my urgent settlement on this matter and I need communication via email from old mutual telling me what’s going on.
I am not at all impressed the way I am getting treated. And further to that I am getting charged monthly for a car I don’t have and still no one is responding to who’s going to reimburse me all that money already in excess of R50000-00.
SG
Sebastian G's update02 Jul 2021, 13:17
Reviewer Update
Greetings let me tell you that I have not received one email from old mutual regarding my matter. Neither have they tried to make any contact with me whatsoever. I have to do all the calling and get transferred etc then I get a direct line to someone and now they refuse to take my calls assuming they have caller ID. I had to call the investigators I had to call the lawyers I have to call old mutual. What time of name and service is this? As I said before I have RA, motor vehicle and household insurance with old mutual and this is not the type of service I was promised when they wanted me to take all those insurances.
I await my urgent settlement on this matter and I need communication via email from old mutual telling me what’s going on.
I am not at all impressed the way I am getting treated. And further to that I am getting charged monthly for a car I don’t have and still no one is responding to who’s going to reimburse me all that money already in excess of R50000-00.
I await my urgent settlement on this matter and I need communication via email from old mutual telling me what’s going on.
I am not at all impressed the way I am getting treated. And further to that I am getting charged monthly for a car I don’t have and still no one is responding to who’s going to reimburse me all that money already in excess of R50000-00.
Old Mutual Insure's replyOfficial
02 Jul 2021, 14:05Good day Sebastian
My colleague is investigating the matter. I see on the system that she sent you an email to acknowledge the complaint and request further information.
I will follow up and provide feedback to you via your email.
Yours sincerely Consultant: Complaints Claims | People & Brand
My colleague is investigating the matter. I see on the system that she sent you an email to acknowledge the complaint and request further information.
I will follow up and provide feedback to you via your email.
Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual Insure's reply02 Jul 2021, 14:05
Official
Good day Sebastian
My colleague is investigating the matter. I see on the system that she sent you an email to acknowledge the complaint and request further information.
I will follow up and provide feedback to you via your email.
Yours sincerely Consultant: Complaints Claims | People & Brand
My colleague is investigating the matter. I see on the system that she sent you an email to acknowledge the complaint and request further information.
I will follow up and provide feedback to you via your email.
Yours sincerely Consultant: Complaints Claims | People & Brand
SG
Sebastian G's updateReviewer Update
11 Jul 2021, 18:48Greetings, I did receive a response from old mutual agent on Thursday and as you where cc’d in the email I am hoping that tomorrow I get the resolution I am looking for. As mentioned many times I had to pay 3 months in access of 50k because of all this delays and I was told that there will be a support in this matter. Awaiting feedback from the team leader tomorrow to hopefully close this matter.
SG
Sebastian G's update11 Jul 2021, 18:48
Reviewer Update
Greetings, I did receive a response from old mutual agent on Thursday and as you where cc’d in the email I am hoping that tomorrow I get the resolution I am looking for. As mentioned many times I had to pay 3 months in access of 50k because of all this delays and I was told that there will be a support in this matter. Awaiting feedback from the team leader tomorrow to hopefully close this matter.