JK
Johan K
1 reviews | Active since Dec 2023
11 Dec 2023, 14:51
Old Mutal stubborness
I am trying to find out of information regarding my policy at the company.I have been phoning lots of times but get messages of technical problems or I cant make it to the next step.The system is making me mad.Useless company.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual Insure's replyOfficial
11 Dec 2023, 15:16Dear Johan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement
Old Mutual Insure's reply11 Dec 2023, 15:16
Official
Dear Johan Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerelyAssessor: Complaints & Continuous Improvement