Old Fashioned
<p> </p> <p>I have been trying for weeks to get paid out on a claim ... it is absolutely ridiculous to call in every 2nd day and be told to hold on for up to 20 minutes speaking to 3 different people who are not able to help me anyway. People there are NOT customer service conscious at all. To sort out with NO success whatsoever i have spoken to Pinky and Maureen at reception and to Shaun, Nawaal and another guy in claims dept. No joy!!! Old Fashion style of customer service. Make way for the new. You are pathetic beyond redemption. Clearly Not capable of doing this work.</p>
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We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
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Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience