TP
Tyron P

1 reviews | Active since Nov 2021

07 Mar 2023, 10:03

**** of a insurer Old mutual.

I just want to let people know that they should NOT and MUST NOT take any house hold insurance or an insurance with Old mutual/All sure as they only take your money for years and dont bother about their long paying clients, when you claim they come up with stories to evade paying you, they are ****** *******. I put in a claim as our retaining/boundary last month as our wall is collapsing due to the heavy rainfall we have been experiancing for quiet some time now. This is not an overnight thing as this happened due to prolonged periods of rain and the ground being heavily saturated. How the hell do they now come and say that they do not cover retaining wall and its not part of the structure to the building and that its not properly maitained, how the **** do you do maintenance on a retaining wall or boundary wall if theres nothing wrong with it?? These are just blatent lies they tell you to get out of paying. We had an engineer come inspect the property and give the report, They then send their own inspector and reject the claim? They will rather the wall collapse completely before they pay for a claim? hence leaving the occupants vulnerable to ciminals and break ins. We work hard and pay this these lying ******* for years expecting to be taking off when the need however they are only interested in in their own pockets and not on the CLIENTS wellbeing and livelyhood.

I will be cancelling my policy with them and will be taking my sercives to another insurer who handles the clients as people and not just another pocket filler for these greedy ****s.

It is better to put you money in 32 day account and investment account then paying these bunch of blood suckers that only milk the middle class of their hard earned money.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply07 Mar 2023, 10:46
Official
Dear Tyron 
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter complaint for further information requested.
  
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely
Assessor: Complaints & Continuous Improvement