1 reviews | Active since Dec 2014
Not treating customers fairly
<p>Not happy with M&F! Submitted a claim for my cell phone that fell in the bath. The damage report noted corrosion evident in the phone when they opened it up however the phone was working perfectly fine before it fell in the bath. The corrosion is therefore not the proximate cause of the phones damage. After contacting the repairer, he amended his damage report to correctly reflect the cause of damage but the insurance company will not accept this and took over 3 weeks to send a rejection letter which is unacceptable. We were not given the opportunity to get a damage report from another repairer either and believe we were not treated fairly at all. </p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
An Old Mutual Insure consultant emailed me for my claim no. etc.. I gave them my broker's detail who they have contacted for the requested information a week ago. No further response received.
An Old Mutual Insure consultant emailed me for my claim no. etc.. I gave them my broker's detail who they have contacted for the requested information a week ago. No further response received.
Dear Mr AE Roussel
INSURED : Mr AE Roussel
CLAIM NUMBER : ***
POLICY NUMBER : ***
DATE OF LOSS : 06 May 2017
We refer to your claim under policy number *** in respect of damage to your cell phone.
We hereby regret to advise that there is no cover in terms of the policy for the above mentioned claim as the item has been damaged due to corrosion.
Kindly refer to your Allsure policy wording:
Wear and tear, depreciation and deterioration
8.4.4 We do not compensate you for gradual causes such as wear and tear, rust, mildew,
corrosion, decay, depreciation and deterioration.
Accordingly we decline liability for the claim submitted.
Dear Mr AE Roussel
INSURED : Mr AE Roussel
CLAIM NUMBER : ***
POLICY NUMBER : ***
DATE OF LOSS : 06 May 2017
We refer to your claim under policy number *** in respect of damage to your cell phone.
We hereby regret to advise that there is no cover in terms of the policy for the above mentioned claim as the item has been damaged due to corrosion.
Kindly refer to your Allsure policy wording:
Wear and tear, depreciation and deterioration
8.4.4 We do not compensate you for gradual causes such as wear and tear, rust, mildew,
corrosion, decay, depreciation and deterioration.
Accordingly we decline liability for the claim submitted.