Not Placing Your Client First!!!!

<p>I have been taking my vechiles to Parow Coachworks for many years because i trust their service.</p> <p> </p> <p>I recently had a small accident that requires minor repairs. Then i followed normal process and obtained a quote from them , and then contacted the M&F call centre to obtain authorisation. </p> <p>Now i learned that your processes changed, and that you are forcing me to go to a workshop of your choice!!!!</p> <p>How do you know what is better for your client if i personally have been dealling with the workshop!!!!!!!</p> <p>What pathetic way to put your needs first before your client's needs!!!</p> <p>Added to this, the call centre team leader who i spoke to was very rude and refused to understand my point. I spoke to Asva on 5/6/2017, aroung 8:15.</p> <p>Please tell me how i am benefitting from from this insurance , keeping in mind that i am paying for it.</p> <p>If this is how you service clients,by implementing processes for your benefit, then i definitely dont have any reason to keep paying this premium.</p> <p>I need someone to contact me to explain why i cannot take MY vehicle to a place that i know can do a great job. What is even stranger is that this workshop is on your panel of service providers!! You then recommended other panel shops ,1. Bluebay Trading 113 ,Stiklandbody & spray Works and Bodytrend Coachworks. Their reviews are not better than Parow Coach works. Please tell me why i must go to them and not to Parow Coachworks!! Tell me why you think they are better. I then received a call this morning Hennie Joubert at CPP panelbeaters. Now how does this work?? They are not part of the list you recommended? And their reviews are the worst of the lot!!!!!!</p> <p><br />Policy Number - ********** 57 / Claim Number - ********** 36</p> <p>Cell : ********** <br />Regards</p>