Not loyal.

We were unfairly treated by Old Mutual. We had four household claims in 2019, which were perfectly reasonable and one vehicle claim. All our claims were paid out but they suddenly informed us that they are going to cancel our policy (our household and vehicle policy, even though we only had one vehicle claim and paid all our premiums on time). They cancelled us on the 1st of January and then ran our debit order for the month of January which we are not covered for anymore. They then said that they will pay the premium back only on the first of February. I would understand if they were to cancel our household policy, but not the vehicle. Old Mutual is not loyal to their PAYING customers.