Not happy with service received

We had our electronic appliances damaged on 22 January 2016 at our home due to a power outage/surge. We phoned on 25 January 2016 had to phone again on 2 February 2016 to confirm what was happening to our claim. A company was sent to collect our electronic appliances that are not working subsequent to the power damage. We were then told by the company they do not fix or do house alarms. Emailed the claims dept again and now today after my husband spoke to the manager of the claims dept we are told this is not covered. This was after being advised by email that we can get a technician out from the alarm company. After asking M&F if the callout fee will be covered we are now advised as follows \Please ask the ADT to do the technical report, we will take the inspection fee into consideration provided the claim is covered by your policy.\" If the transformer blew due to the power then surely this is covered. We just feel that after being with M&F for over twenty years if not longer to get this type of service and in the interim maybe had not even five claims makes us feel very disappointed and as if we are to blame for a \"pole that fell over\" that could be the cause of the issue."