Not a pleasant experience...

I was in an accident end of November. The money only got paid out a month and a half later, after following up on a daily basis, simply to hear that everyone is on leave, or that there is some hold, either at the bank or at the insurance company. We have been in contact with one of the consultants who goes days without speaking to us, always provides only half of the information that we requested.. I was able to receive a rental car after about 3 weeks in the hospital. An arrangement was made that I have the rental car for 11 days. Got a notification that the insurance had let the rental car company know that the money has been paid into my account and that I no longer needed a car and that I basically only have 2 hours left to return the car, 2 days less than the stated contract. Due to the short notice, I wasn't able to valet the car which will probably lead to additional charges by the rental agency.

This leaves me in a position where I have to organize other transport to work for the next 2 days (Uber) which is over 60km a day causing a big chunk in my money.

My entire family has decided that we will be moving our 4 vehicles off of the insurance and will be moving the home insurance as well to another insurance company.

We have moved to another insurance recommended by friends, where the communication is fantastic. They were in worse accidents and the money was paid out in 1-2 weeks and a rental car was immediately organized.

Thank you