SD
Siphendulwe D

1 reviews | Active since Nov 2021

16 Nov 2021, 14:38

Not a happy customer 🤬😠🤬😠

i got in a car accident, 04 October 2021. One month later I am still waiting for my car to be I’ve never experienced such a horrible service , it’s unpleasant. am so unhappy and disappointed in how I am treated . 😡😡😡 I'm treated like i was not paying the premium. old mutual havent had the decency to attend to my complaint of a car hire for the constant delays. ELMARIE Heath NEGOTIATOR: Motor, horrible service from her, she's not doing her job at all. I have to call her and ask for feedback almost every two days or three days a week. She's been says the same old "Quote received on audatex, digital assessor to attend asap" for the past month now. 😭😭😭😭😭I want my car for goodness sake I have a 4 months baby Gosh. 😠🤬😡😠🤬🤬Why are you doing this to me OLD MUTUAL.

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply16 Nov 2021, 15:05
Official
Dear Siphendulwe
 
Complaint about service 
  
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly check your email address provided on this Hello peter review for further communication regarding this matter.
 
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. 
 
We look forward to resolving this matter in a manner that you will find satisfactory.
 
Yours sincerely

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