1 reviews | Active since Jul 2012
None Response to 3rd Party Claim
<p>It has been over 2 months since the accident occured, in which a F&M client crashed into my Sisters car and we have since been following up with F&M to attend to the claim and repair the vehicle, however the response is unsatisfactory. We have been sent back and fouth regarding this matter and one feels the company is reluctant to resolve this. Can someone please intervene </p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Old Mutual Insure Customer Experience
Dear Duncan
Response to your complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We confirm that we still await the following from you in order to proceed, odometer reading, vehicle license disc, chassis and engine plate under the hood of the vehicle. Amina Ebrahim is the negotiator appointed to attend to your claim the file is currently with her, you may contact Amina on *** or ***
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar
Dear Duncan
Response to your complaint
Reference number: ***
Claim Number: ***
Thank you for your email, we have investigated your complaint, please accept our apology and rest assured that we have taken the necessary steps to make sure that this complaint is rectified. We confirm that we still await the following from you in order to proceed, odometer reading, vehicle license disc, chassis and engine plate under the hood of the vehicle. Amina Ebrahim is the negotiator appointed to attend to your claim the file is currently with her, you may contact Amina on *** or ***
Thank you for sharing your experience with us as this helps us to improve our service to our customers continually.
We remain committed to providing excellent service to our customers.
Regards
Complaints Resolution Officer
Abdul Methar