Non payment of legit claim ***

Never Trust a word Old Mutual says.They do everything to avoid paying a claim. My claim for a motor bike towing was declined. The bike broke down while touring in mountains and there was no signal. We sent another guy to next town to find help and he came back with ppl to help tow. Now we pay insurance on this bike and towing included. R7500 if you use their services. R2500 if we use another service. They have now declined to pay the R2500 because we never contacted them first. How pathetic.,How are we supposed to contact them or anyone if we all in the mountains and none of us had a signal. Our policy number is *** and I am not happy. Old mutual will not show us in the bikes policy where it says we must contact them first . And how by the way are we supposed to contact them if we have no signal. I want this sorted out by Old Mutual as this is rediculous. They very quick to take your money but when you claim its a major issue. Can somebody with reasonable intelligence please contact me Gale on *** to sort this out. I am not interested in talking to anyone else but somebody that can give proper answers to get this payout claim sorted. And please dont get your call centre to phone me, they useless. PEOPLE SHOULD BE AWARE OF WHAT OLD MUTUAL IS DOING.THEY AVOID EVERY CALL,EVERY CONVERSATION YOU TRY HAVE OR SEND YOU FROM ONE DEPARTMENT TO ANOTHER. I DONT THINK IN THAT CALL CENTER THOSE PEOPLE KNOW LEFT FROM RIGHT. IM PHYSICALLY SICK AND TIRED OF THEIR LAME EXCUSES.😡😡😡😡😡😡😡😡😡😡 THIS is not the first time ive had this issue with OLD Mutual. They just double debit your account and then even with a statement proving it,deny they got it. NO!! IM SICK OF BEING TREATED LIKE AN IDIOT BY THESE PEOPLE.