Non-existent Customer Service

Working with Old Mutual has been an utter frustration. I feel that everyone should be aware of this bad service - which is the reality - and not be fooled by the constant marketing campaigns that you are bombarded with.

I sent in a claim (no. ********** 66) for my car and most of the repairs were done, but some repairs which was approved initially, were not paid by Old Mutual. I contacted the assessor that was appointed to my claim multiple times for clarity (2 emails, 3 SMSs, a Whatsapp and 3 phone calls), but he does not respond to any of the messages. When calling via phone, he says that he will respond, but then nothing happens.

This is extremely bad service from a company that constantly boasts about their customer service. My attempts to gain more clarity and understanding have been going on since the beginning of May 2018.