Non existant service

It's been over 6 weeks since we had a break in/theft and we are STILL waiting on Old Mutual to even send us the final form so that we can see what they will offer us before we can approve or disagree! The assessor has been and gone weeks ago, what is the hold up at Old Mutual??? This is become all too common, our broker sends emails but they just seem to be ignored as well. Absolutely shocking Old Mutual, my family have been clients of yours for many years BUT we are now in the process of moving all of our products elsewhere, including insurance, retirement funds and disability funds as we do not trust you anymore...