KM
Keitumetse M
1 reviews | Active since Apr 2022
19 Nov 2023, 23:05
Non compliance of the FAIS Act
The worst customer service ever..I have been polite but this is just unacceptable. A cellphone claim which is meant to be a fast tract was registered around the 13/October and it still not concluded??? I do understand that you need time to do your validation but your CANNOT take more than 30 days to finalize a claim..I am sure that you are aware that you have contravened with the FAIS act and you know what sanction of such behaviour..I am giving you 48hrs business hours to resolve this… I request all my correspondence to be via email as I will be in court most of the time
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Old Mutual Insure's replyOfficial
20 Nov 2023, 07:59Dear Keitumetse
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply20 Nov 2023, 07:59
Official
Dear Keitumetse
Complaint about service
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Yours sincerely
Assessor: Complaints & Continuous Improvement