No urgency, No care, No service

Today is 5 weeks since i had my accident and my insurance rightfully declined my claim to repair my car... But my problem is that they leaving me stranded, due to lack of urgency and dragging the case on for days. Firstly it took them 3 weeks to request the same information i shared with them 3 days after my accident and it took them another 1 1/2 weeks to make a decision on my claim... No my car is still with the insurance and i must return my courtesy car... so ill be stranded with no means of transportation as to when i receive me car one day when they release it to me.. i need to send it to repairs... that will take another 2 weeks at least... If my insurance cant cover me for the unknown they show me that they not interested in my wellbeing as their client but more on the wellbeing of their profits... Customer service companies that doesn't service their clients are the worst....