No service from Mutual & Federal via Iemas

<p>On the 5th of August 2016 our car was ****** with some equistrian equipment in it. We have been sending emails back and forth, with very confusing answers. We have sent quotations for non-motor claims, seems like the person can't read properly as the quantities had to be confirmed more than once. Every time we phone, their SYSTEM is DOWN?? When we make a follow-up call for our motor claim, you end up at a call centre, every time someone else.....Sending emails is a waste, as their SYSTEM, (wait for it) ......is DOWN. We are without transport for nearly 4 WEEKS. Please, can someone explain to me why we pay so much for insurance and never ever get professionall service?</p>