No Service - Claim ***

Claim *** - I submitted a Third party claim on behalf of my dad before ***6 and was asked for documents about the accident shortly after. The accident happened ***6. A couple of weeks after I provided the Documentation I phoned M&F and was told Mazeeda Africa Is processed the claim. A assessor, Leonard van Reenen visited my dad and took pictures of the car. I phoned two weeks later and was told by Leonard Van Reenen that Mazeeda Africa said the documentation got lost. He also said that she is not supposed to process third party claims. He will phone me back. I waited and after a couple of days phoned again. He will phone me back. Never happened. After I phoned a couple of times and each time speaking with different people I finally reach on ***6, Marche Botes, 011 374 911. She asked me for the documentation and I send it on ***6. Never could speak to her again, her line is always busy. I submitted a complain on M&F website three days ago. No luck, nothing happened. Why do M&F give such bad service?