no response , they dont call back

i had an accident on the 22 august 2015, 1 of mutual and federal clients drove into me , and im trying to claim from the insurance , they gave me the broker details and said i must claim from a Joey Smith , i sent all the relevant documents to her ...that is 3 quotations, car papers, drivers lic, affidavit ,,she said she is handing over to a Charl Steenkamp ..i phoned him and left several messages ...but he never got back to me..after more calls i got hold of him, he said i must send him all the documents, after a few more calls he said he is not handling this case ..i must speak to Edmin at M&F at jhb ,i cant get hold of Edmin , they said i must speak to a Ronel Harvey , so i went in person to M&F in jhb and they put me in touch with Craige Jacobs , i handed all the documents to him ..he said he would give it to the right person...Uhuru Tshabalala called me and said someone will call me in 72 hours ...and he has handed the claim to a Shaeda Nicholas in capetown.. she would investigate the claim..i phoned Shaeda on the 13 october 2015 and on the 14 oct 2015 and left messages for her ,but still waiting for her ...now how do i resolve this matter with M&F..CLAIM NO ***