No response and lack of feedback.

Item: Old Mutual Insure
Rating: 1
Author: Pierre F

On 20th April I have raised a complaint with the complaints department of OMInsure, I had been contacted on the 30th of April by a representative indicating that they have asked the relevant branch to provide feedback. More than 7 business days have passed since this communication and I have not received any feedback on the matter raised from neither the branch nor from the complaints department.

Helpful (0)

Replies (2)

Old Mutual Insure's replyOfficial

14 May 2018, 13:33

Dear Pierre

Thank you for bringing the above matter to our attention.

We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.

We are investigating your concerns and will revert soonest

Old Mutual Insure Customer Experience

Old Mutual Insure's reply14 May 2018, 13:33

Official

Dear Pierre

Pierre F's updateReviewer Update

21 May 2018, 13:55

Dear Customer Experience, While the response upon my initial complaint was very quick, nothing has happened since then. Thus its been 5 business days since raising the matter on Hello Peter and over 12 since raising the complaint with the relevant department. To this day I have not received any information regarding my initial query.

Pierre F's update21 May 2018, 13:55

Reviewer Update