AM
Alexander M
1 reviews | Active since Dec 2015
25 Feb 2016, 14:10
No response
Hi<br> Have had no feedback from M+F for complaint lodged on 18 February on Hello Peter<br> M+F promised to investigate but has been quiet<br> Unfortunately this lack in response has been a trend since my problems started on 1 October 2015<br>
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Old Mutual Insure's replyOfficial
26 Feb 2016, 13:17Hello charon03,
We acknowledge that the process followed by the Ombudsman in resolving complaints is to give the each party the opportunity to respond on the other party's correspondence. This takes time but we confirm that we took 3 weeks and not five weeks, as you allege, to respond to the Ombudsman. Further we have put our final position to the Ombudsman that our initial offer stands.
In light of this complaint on Hellopeter.com we have asked the Ombudsman to review their involvement on the matter as it may not be the best option to have a matter dealt with on both platforms.
Regards
Mutual & Federal
We acknowledge that the process followed by the Ombudsman in resolving complaints is to give the each party the opportunity to respond on the other party's correspondence. This takes time but we confirm that we took 3 weeks and not five weeks, as you allege, to respond to the Ombudsman. Further we have put our final position to the Ombudsman that our initial offer stands.
In light of this complaint on Hellopeter.com we have asked the Ombudsman to review their involvement on the matter as it may not be the best option to have a matter dealt with on both platforms.
Regards
Mutual & Federal
Old Mutual Insure's reply26 Feb 2016, 13:17
Official
Hello charon03,
We acknowledge that the process followed by the Ombudsman in resolving complaints is to give the each party the opportunity to respond on the other party's correspondence. This takes time but we confirm that we took 3 weeks and not five weeks, as you allege, to respond to the Ombudsman. Further we have put our final position to the Ombudsman that our initial offer stands.
In light of this complaint on Hellopeter.com we have asked the Ombudsman to review their involvement on the matter as it may not be the best option to have a matter dealt with on both platforms.
Regards
Mutual & Federal
We acknowledge that the process followed by the Ombudsman in resolving complaints is to give the each party the opportunity to respond on the other party's correspondence. This takes time but we confirm that we took 3 weeks and not five weeks, as you allege, to respond to the Ombudsman. Further we have put our final position to the Ombudsman that our initial offer stands.
In light of this complaint on Hellopeter.com we have asked the Ombudsman to review their involvement on the matter as it may not be the best option to have a matter dealt with on both platforms.
Regards
Mutual & Federal