LK
Leon K
1 reviews | Active since Oct 2010
16 Aug 2024, 08:14
No resolve regarding my claim
Today marks 3 weeks when my Macbook Pro got water damaged. There has been no resolve from Old Mutual short term insurance company. I have not been able to generate an income for 3 weeks now. Are you going to compensate me Old Mutual? Old Mutual is a waste of money and time. People, look elsewhere for insurance
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Old Mutual Insure's replyOfficial
16 Aug 2024, 08:50Dear Leon Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement
Old Mutual Insure's reply16 Aug 2024, 08:50
Official
Dear Leon Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Assessor: Complaints & Continuous Improvement