No One Willing To Assist With Claim

My Claim was sent through on 9 March 2016 To the Mutual and Federal Claims Department. <br> To date I have not had any response and trying to get through to the mutual and federal claims department is a nightmare.<br> When you finally do speak to someone, No one knows what the process is or how to assist the client.<br> Emails get sent to the next person and then I as the client have to keep following up.<br> <br> Would someone competent please assist me as this is quite frustrating.