PL
Pather Leigh-Anne
1 reviews | Active since Nov 2010
28 Jan 2015, 13:52
No joy in registering a claim
I submitted an online claim twice last week with M&F and had no feedback. Yesterday i spoke to an agent named Daniel MATOUNg at 10:51 who promised to have it sorted in and that he would call me back. He did NOTHING! could not pick up both online claim references and this morning him and his Team leader Debbie TShabalala at 13:40 and she rudely just transferred me back to him with no joy. He could not hear any of my details and could barely decide how to capture my claim. <br> <br> Pathetic service!!! horrified and not sure who to contact? maybe the ombudsman?
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Old Mutual Insure's replyOfficial
28 Jan 2015, 13:56Hello Leigh24,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Old Mutual Insure's reply28 Jan 2015, 13:56
Official
Hello Leigh24,
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest
Mutual and Federal Customer Experience