No feedback from Old mutual after lodging a complaint.

I was in a accident on the 2nd of January 2021. Old mutual took my car on the 4th of January. Handed it to Renewit Revonia on the 15th of January. It took them over 6 weeks to replace 2 wheels claiming that they were encountering unseen damages. My issue with OLD MUTUAL does not see anything wrong with the treatment I got from Renewit I reported them when they miss the first date for delivery. I think that they ( old mutual and Renewit ) have a ******* relationship as they cannot hold them accountable for non delivery. I have tried to engage Old Mutual on several occasions but to date I have not received any feedback from Old mutual. I will never recommend anyone to take any insurance with them. When I was paying and not claiming from 2012 to 2019, old mutual was happy to pocket my money and everything was fine! I claimed in June 2019 and February 2020 now it’s a crime! For that matter I did not intend to claim for this one and I was told by old mutual that I was involved in an accident. Only to find out that they are inconveniencing me by allocating my car to their(assessor) friend (Renewit revonia). Malibongwe called me on the 5th of March and he said he will investigate and come back to me, I am still waiting for his feedback is over 4 weeks now! Sure I should be treated with dignity since I am a paying client. Otherwise it is their norm to treat black women custormers. Yes they are used to apologetic blacks. I will not apologise for them mistreating me. I had to beg old mutual and Renewit to update me with the progress on my car. I am holding old mutual because I have a contract with them. They must talk to Renewit since they have a contract with them.

Their service sucks. I will not recommend it to anyone.