no feedback from mutual and federal complaints department

<p>Put in a claim for a water leak on the 03.05.2016, they had a plumber come out and inspection on the 04.05.2016 which found that it was the meter leaking. My drive way sagged from the water leak and mutual and federal said they won't be fixing it nor compensate for the increase in the water bill after leaking for some time . I made a complaint with there complaints department on the 08.05.2016 and all I got was send me the water bills which I did, I did a follow up email telling them that there plumbers came out to the house seeing the water leak and was once again just asked for a water bills which I again emailed them more than a week ago, till today I haven't had any feedback. Got a reference number MF*** my policy number is *** and claim number is ***</p>