1 reviews | Active since Jan 2011
NO FEEDBACK FROM MOTOR CLAIMS DEPARTMENT REGARDING EXTENSION OF CAR HIRE
<p>My insurance broker, Sylvia from Hypasurance has sent an email to Mutual & Federal on 26/04/2017 at 10h22 to extend Car Hire on my claim. My broker nor myself has not even received the common decency of a reply. To get feedback from them it is like trying to extract water from a rock. It is immensely frustrating, especially when the car hire expires on 01/05 (being a long weekend no one is working) and I am going to be stranded, thanks to the appalling service we getting.</p>
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience
Thank you for bringing the above matter to our attention.
We hereby acknowledge receipt of your complaint and confirm that the matter is receiving our close attention.
We are investigating your concerns and will revert soonest.
Regard’s
Mutual and Federal Customer Experience