No feedback at all!

A client of Mutual & Federal bumped her car door into my car door on 16 May 2014. She gave me her contact details, as well as insurance company details. I have since been struggling to get any closure on this claim. <br> <br> MF clearly states that as a 3rd party I am responsible to follow up - which I did (with no feedback from them or replies from MF). The last communication I received from Nontobeko Sibisi was on 5 October 2014, saying that the assessor's report stands and they only offer me about half of what it would cost to fix the door. Every quote said that the door has to be replaced - not according to the assessor. He said it could be fixed. I want my door replaced and not fixed. I've sent emails in November and February again, still no answer from MF. Do I have to accept this pathetic way of dealing with claims? This is not the way any company should do business. I will never recommend MF to anybody!!