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Terrence T

1 reviews | Active since Jul 2016

04 Jul 2016, 10:20

NO FEEDBACK

<p>I am waiting for feedback from Shaun Bassett. I have tried several times to contact his direct line only for it to ring endlessly. I am a 3rd Party Claiming against Mutual & Federal, all my documents were submitted a week ago and the once i spoke to Shaun i was told "Ill call you back". Im STILL WAITING. Really pathetic. I as well see that this is not the first complaint against Shaun. Please can you assign someone else to my claim as i have no time for mediocre service!</p> <p> </p>

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Replies (1)
Old Mutual Insure
Old Mutual Insure's reply05 Jul 2016, 06:13
Official

Good day

Please note that the matter has been escalated to the relevant department. They will in turn respond and give feedback.

Regards,

Mutual and Federal Customer Experience